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Customer Service Marketing : Managing the Customer Experience
This timely book is a comprehensive overview of customer service principles, theories, and practices.It looks at the best practices of service enterprises and the delivery of superior customer service.It also includes classic and contemporary theories relating to the consumers, managers, and their behaviors in organizational setting.The book uses real-life applications through examples from business enterprises in various service sectors, including hotels, restaurants, theme parks, event management, airlines, cruises, (e-)retailers, and finance. This book covers important concepts in service design and delivery including customer experiences, peer-to-peer services, the organization’s servicescape, quality measurement tools, and use of technologies.The book also gives insights into consumers including their expectations, attitudes, emotions, word-of-mouth behaviors, and strategies to ensure their loyalty.It also looks at developments in service theory and practice which remain relatively unexplored by existing textbooks. Filled with real-world case studies in various service sectors, this textbook will be particularly useful for students in hospitality guest services and services marketing.
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Customer Service : Career Success Through Customer Loyalty
Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need.Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement.This edition features more on social networking, trustability, and customer service trends.Information is also included on internal customers, emerging technologies, and stress-reducing techniques.Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success.
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Tough Customer
Number One New York Times bestselling author Sandra Brown returns with another suspenseful thrillerDodge Hanley is a private investigator who doesn't let rules get it in his way That's why he's the first person Caroline King - who after a thirty-year separation continues to haunt his dreams - asks for help when a deranged stalker attempts to murder their daughter . . . the daughter Dodge has never met. He has a whole bagful of grudging excuses for wishing to ignore Caroline's call, and one compelling reason to drop everything: guilt. His daughter Berry has become the object of desire of a co-worker, a madman and genius with a penchant for puzzles and games who had spent the past year making Berry's life hell, and who now has vowed to kill her.The heart-pounding situation goes from bad to worse when the stalker begins to claim other victims and leaves an ominous trail of clues as he lethally works his way toward Berry.From the acclaimed international bestselling author Sandra Brown, TOUGH CUSTOMER is a thrilling tale about obsession and murder, the fragile nature of relationships, and, possibly, second chances. Praise for Sandra Brown 'Suspense that has teeth' Stephen King 'Lust, jealousy, and murder suffuse Brown's crisp thriller' Publishers Weekly 'An edge-of-the-seat thriller that's full of twists . . . Top stuff!' Star
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The Customer Copernicus : How to be Customer-Led
Some companies are great for customers – not only do they care but they change whole markets to work better for the customers they serve.Think of Amazon, easyJet and Sky. They make things easier and improve what really matters – obvious, surely?They have also enjoyed huge business success, growing and making plenty of money.The Customer Copernicus answers the question that follows – if it’s obvious and attractive why is it so rare? And then it answers a second question, because Tesco, O2 and Wells Fargo were like this once.Why, having mastered it, would you ever stop? Because all three did, and two ended up in court. The Customer Copernicus explains how to become and how to stay customer-led.Essential reading for leaders and teams who want their organisations to stay competitive by developing a more purposeful and innovative culture.
Price: 29.99 £ | Shipping*: 0.00 £
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Looking for good YouTubers for beauty, fashion, and lifestyle?
If you are looking for good YouTubers for beauty, fashion, and lifestyle content, some popular and highly recommended creators include Zoella, Tanya Burr, and Ingrid Nilsen. These creators consistently produce high-quality videos on makeup tutorials, fashion hauls, and lifestyle tips. Additionally, channels like Jackie Aina, Patricia Bright, and Jenn Im offer diverse perspectives and content within the beauty, fashion, and lifestyle genres.
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Are you looking for good YouTubers for beauty, fashion, and lifestyle?
Yes, I am looking for good YouTubers who create content related to beauty, fashion, and lifestyle. I enjoy watching videos that provide tips, tutorials, and inspiration in these areas. It's always great to discover new creators who share valuable insights and recommendations on beauty products, fashion trends, and lifestyle habits.
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What are some French YouTubers in the beauty, lifestyle, and fashion industry?
Some popular French YouTubers in the beauty, lifestyle, and fashion industry include Sananas, EnjoyPhoenix, and Léna Situations. Sananas is known for her makeup tutorials and product reviews, EnjoyPhoenix creates content on fashion, beauty, and lifestyle, and Léna Situations shares fashion hauls, vlogs, and beauty tips. These YouTubers have a large following and are influential in the French beauty, lifestyle, and fashion community.
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What are some French YouTubers in the fields of beauty, lifestyle, and fashion?
Some popular French YouTubers in the fields of beauty, lifestyle, and fashion include EnjoyPhoenix, Sananas, and Lufy. EnjoyPhoenix is known for her beauty and lifestyle content, while Sananas focuses on makeup tutorials and fashion hauls. Lufy creates videos on fashion, beauty, and lifestyle, often sharing her favorite products and fashion tips with her audience.
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Strategic Marketing For Health Care Organizations : Building A Customer-Driven Health System
A thorough update to a best-selling text emphasizing how marketing solves a wide range of health care problems There has been an unmet need for a health care marketing text that focuses on solving real-world health care problems.The all new second edition of Strategic Marketing for Health Care Organizations meets this need by using an innovative approach supported by the authors' deep academic, health management, and medical experience. Kotler, Stevens, and Shalowitz begin by establishing a foundation of marketing management principles.A stepwise approach is used to guide readers through the application of these marketing concepts to a physician marketing plan.The value of using environmental analysis to detect health care market opportunities and threats then follows.Readers are shown how secondary and primary marketing research is used to analyze environmental forces affecting a wide range of health care market participants. The heart of the book demonstrates how health management problems are solved using marketing tools and the latest available market data and information.Since the health care market is broad, heterogenous, and interconnected, it is important to have a comprehensive perspective.Individual chapters cover marketing for consumers, physicians, hospitals, health tech companies, biopharma companies, and social cause marketing – with strategies in this last chapter very relevant to the Covid-19 pandemic.Each chapter gives readers the opportunity to improve marketing problem-solving skills through discussion questions, case studies, and exercises.
Price: 84.00 £ | Shipping*: 0.00 £ -
God's Favorite Customer
Fourth studio album by American musician Josh Tillman released under the moniker Father John Misty. The album went down well with critics and reached #12 in the UK Albums Chart.
Price: 15.49 £ | Shipping*: 3.99 £ -
Customer customized chain
Customer customized chain
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Customer customized chain
Customer customized chain
Price: 1427.19 £ | Shipping*: 0 £
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Is it a business customer or a private customer?
To determine if a customer is a business customer or a private customer, you can look at the type of products or services they are purchasing. Business customers typically buy in bulk or require specialized products for their operations, while private customers usually make smaller, individual purchases for personal use. Additionally, business customers may provide a company name or tax ID number when making a purchase, whereas private customers typically use their personal information.
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What is Apple's customer support, not the customer service?
Apple's customer support refers to the assistance and resources provided to customers after they have purchased a product, such as troubleshooting, technical support, and warranty services. This can include online support through the Apple website, phone support, and in-person support at Apple stores. Customer support is focused on helping customers resolve issues with their products and ensuring they have a positive experience with their Apple devices.
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What is a cool YouTube name for a channel about beauty, fashion, and lifestyle?
A cool YouTube name for a channel about beauty, fashion, and lifestyle could be "GlamLifeGuru" or "ChicStyleDiaries." These names convey a sense of expertise and authority in the beauty and fashion world, while also hinting at a glamorous and stylish lifestyle. Another option could be "TrendyTrove" which suggests a collection of trendy and fashionable content.
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Are there differences between customer service and factory customer service?
Yes, there are differences between customer service and factory customer service. Customer service typically refers to the support and assistance provided to customers before, during, and after a purchase, while factory customer service specifically focuses on addressing issues related to the manufacturing and production of products. Factory customer service may involve handling inquiries about product specifications, quality control, and production timelines, whereas general customer service may involve addressing a wider range of issues such as billing, returns, and general product information. Additionally, factory customer service may require specialized knowledge about the manufacturing process and technical aspects of the products being produced.
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